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Queen Mary 2 is a remarkable flagship, her style and elegance are legendary. Above all, it‘s the space she offers and the luxury for you to do as little or as much as you wish which sets her apart.
Welcome to a true icon. Our flagship is a truly astonishing liner and you’ll find an incredible sense of freedom from the space she offers. Whether you’re in the mood for complete relaxation or something more active, you can find it. Immerse yourself in enthralling entertainment, be indulged in the Canyon Ranch Spa Club or simply relax with a book in her vast library. You’ll discover remarkable craftsmanship in the elegant staterooms and suites and savouring her many sumptuous restaurants and bars is always a pleasure.
This was our 12th Transatlantic crossing on QM2, and as you may gather we love this ship. After spending Christmas and New Year with family we will be cruising back to the UK on QM2 as usual. This time however we noticed that Cunard have started to penny pinch in irritating small ways. Firstly, the menu in the Brittania now gives the option of paying a considerable supplement for lobster or a decent steak. When we started on this ship "surf and turf" was always a highlight of the dinner menu. Secondly, hot canapes in the bars before dinner have now gone, despite the continuing high prices for drinks. This cruise there were not even crisps available so nothing at all for my gluten free wife to eat. Thirdly, the very expensive internet deals were misleading. As Platinum World Club members, who will be on the highest tier Diamond on the way back, we are entitled to $80 credit towards internet each. Sadly even signing up the day after the cruise started meant a fee of $120 for one device. Usually my wife and I will sign up for one device each, at a total cost of $240, with $160 paid for by our loyalty discount. Consequently, when I went to sign up and was offered a $240 "family plan" for four devices I signed up for that, as it meant we could have a phone and a tablet each for the same price. Imagine my surprise when I checked my onboard account to find that only one $80 loyalty credit had been credited. They said this had been explained "on the letter you received" as all four devices were under my name so my wife's $80 credit wasn't allowed. This is a complete fraud. I complained to the purser's office and after seeing a supervisor was assured this would be rectified. A day letter I had been credited with a $60 "refund" and not the full $80. I complained again, had to speak to a supervisor, and was assured that the additional $20 would be credited. Sadly this never happened and I didn't want to finish my cruise by complaining again. (I will however be raising the matter on the way back!). At least the internet on board now works well but this is just profiteering. Fourthly, the speakers and entertainment weren't up to the standard of our previous trips. Three fairly tedious sets of lectures, a fairly disengaged Michael Crick who just seemed to want us to know he knew everyone, and some unknowns in the evening shows. On a more positive note the ship dealt well with an outbreak of "gastro-intestinal disease", to use the Captain's phrase. Extra hygiene measures were introduced, especially in the Kings Court buffet where for the last two days we were not allowed to serve ourselves. Sadly our last remaining Platinum level perk of the Officers Cocktail Party was cancelled. Despite the criticisms above we had an enjoyable relaxing time. The public areas are great, very comfortable and relaxing. The promenade deck is still great for walking (unlike on Queen Anne). The music in the bars, such as the jazz group and Irish Duo, was good. The service was immaculate as always. My wife's gluten free dietary requirement was handled brilliantly and unobtrusively. As previously mentioned we love travelling on QM2 and certainly will not allow minor points to affect our overall enjoyment. I wonder however if the penny pinching outlined above is a start of a gradual decline in standards.
Knowing how helpful the reviews and community boards are to the Cruise Critic Community, I wanted to be sure to leave my personal thoughts and experiences on my recent transatlantic voyage on QM2. This was my first time cruising (on any line), I was traveling solo, and the crossing was recommended by a friend who had done the exact crossing the previous year. As I was unsure of what to expect, I did my research using all the tools and social media sites available to me. Prior to embarkation, I had read and watched everything I possibly could. I recognize that every individual has different needs, expectations, and filters when it comes to service and hospitality. For me, the QM2 experience did not disappoint and in many ways exceeded my expectations (perhaps that is due to the overly critical reviews I had read). A few more comments, and I will then bullet point the great, and the good aspects of my travels. There was really nothing bad in my opinion. I was a part of the Literature Festival that is hosted on board, and while this didn't determine the reason for my crossing, it definitely did not distract from any part of the overall trip, and in many way enhanced the conversations I had and the activities I participated in during the voyage. Traveling solo, while it can be daunting, I found to be easy while on board and met the most wonderful people during my time on the ship especially the individuals who joined me at my fixed dining time every evening. By the end of the crossing, I felt I had truly made friends who I would be happy to travel with again! What did I like or enjoy the most: The staff - everyone I interacted with was pleasant, eager to help, and approachable. Of course there were some who made a bigger impression then others, but that is par for the course in the service industry. Overall, Cunard has done well with their staffing, in what must be a unique field of service! I especially enjoyed the staff at the Chart Room! My cabin - I had a sheltered balcony cabin on the port side of the ship (great views of the Statue of Liberty when sailing into NY harbor). It was clean, the bed amazing, water was hot and plentiful, and the heat/ac worked perfectly. Additionally, my cabin attendant was excellent. He quickly learned my daily routine, and was able to service my cabin easily and conveniently. The Programming - As mentioned this was the Literature Festival, so there was plenty of excellent lectures and workshops to attend. In fact, I enjoyed the featured speakers so much, that many of the other activities planned didn't even make it onto my daily plan. I guess I will need to make another crossing! What I am saying is that I was never bored or at a loss for something to do. I could be as involved as I wanted to be, when I wanted to be. My fellow travelers - It was a full ship, but I never felt that the ship was filled. Everyone I interacted with were pleasant and very interesting. It was easy to strike up conversations at the bars and restaurants. I also had the pleasure of truly enjoying the other individuals who were seated at my assigned table for the dinner service. By then end of the trip we were meeting prior to dinner for cocktails, and then would enjoy jazz, drinks, and conversation post-dinner in the Chart Room. In this I feel I was very lucky! Behind the Scenes Tour - this was at an additional fee, but well worth the investment! It was the highlight of my trip. I loved seeing the various areas of the ship, and meeting the different department heads! Really great opportunity! What did I think was good: The food - overall I really didn't have a bad meal. I thought the food was good quality. It didn't blow me away, but neither did I find the need to complain or send anything back! I used room service every morning for breakfast (that was just my personal preference). I rarely used the Kings Court, and enjoyed the Golden Lion often for lunch (their daily pies were excellent). The one exception to the "good" food, was the meal I had at the Verandah! This was outstanding, and the service added to the experience! Politics - Of course, this was just the nature of the timing of the trip, but there was so much political talk on board - the lectures but also just from fellow travelers. As an American, I really needed a break from the exhausting global conversation, and sadly that didn't happen on board. (This was not a QM2 issue - just an overall observation of my experience) In the end, I was thrilled by my trip. I would do it again solo or with friends. The weather was in my favor, and the seas were smooth. There was something truly amazing about crossing into NY harbor as dawn is breaking. Yes, the ship is dated, but that is part of the experience. Its quirks adds to the charm and sense of history. For me, this was a once in a life time trip, that I hope to repeat one day!
Whether you want a sumptuous suite, or a room with a view, Queen Mary 2 features a variety of accommodation to make your voyage as comfortable as possible. There are a variety of cabins types available, including Duplex Apartments, Suites, Balcony Staterooms and Interior Staterooms.
Each stateroom will fall into one of these categories:
Queens Grill - Queens Grill guests enjoy the largest suites on board, commanding the most spectacular views. Meanwhile the exclusive Grills Lounge, private deck and restaurant offer the opportunity to relax in tranquil luxury.
Princess Grill - Exclusive suites and access to the private Grills Lounge and Terrace offer Princess Grill passengers space and privacy to relax in calming luxury.
Britannia Club - Beautiful ocean views, breakfast on your balcony and wonderful natural daylight - the ever-changing seascape will continuously enthrall you. Britannia Club is the perfect way to relax and unwind whilst travelling with us.
Britannia - Peaceful havens in which to relax, Britannia staterooms offer comfort and the opportunity to dine in the truly spectacular Britannia restaurant - an awe inspiring room that will remind you of the great ocean liners of the past.
A range of complimentary and speciality dining restaurants are available, with menus created by Jean-Marie Zimmermann, Cunard’s Global Culinary Ambassador. Tables for 4-8 are typical, with seating allocated prior to cruising. Limited numbers of tables for two are available on request.
Enrichment programs and lectures on contemporary and classical subjects are popular features on Cunard cruises. Queen Elizabeth covers a wide range of activities from ballroom dancing to computing lessons.
Queen Mary 2 provides you with a wealth of engaging experiences to keep you entertained day and night. From the glamorous Royal Night Balls on one of the largest dance floors at sea, to the excitement of the Empire Casino or Royal Court Theatre
The ship features a fantastic array of health and fitness facilities for passengers that wish to stay active or relax and be pampered. These include, a spa, a fitness centre, a games deck, sports courts and much more.
For younger cruise passengers, there are a number of facilities available to keep them entertained. Running primarily during the school holidays, kids clubs are available for children or teens travelling on Queen Mary 2.
