Our Party, etc.: It was me (50’s) and our teen daughter (15). We’re both experienced cruisers, including cruising on Princess. It was my 9th on Princess and daughter’s 3rd on Princess. Princess is our favorite cruise line (we’ve also sailed Royal Caribbean, Celebrity, MSC and Disney). Originally, my mother (80’s) was going to be traveling with us, but decided last minute that she was not up for the trip. She would have been traveling with a motorized chair and scooter so we booked a suite (far front of ship) for the 3 of us (booked too late for an accessible cabin). We had the premier package as we find sailing with one of the packages is well worth it. Overall, we had a great time and enjoyed the different ports. Embarkation: Very smooth. We were on the ship within 10 minutes of being dropped off. That being said, we were not provided any information on what was open/available (and it wasn’t clear in the app). When we asked, we were told only the Allegro dining room was open for sit down lunch so we went there (found out later that the reserve dining room was open for passengers in suites, etc.). After 45 minutes we received our appetizers and after an hour and 20 minutes, we left without our desserts. Positives: • The staff/service in Reserve Dining and specialty restaurants was outstanding. They provided some of the best service we’ve had. • The food in Reserve Dining and specialty dining was excellent. It was all perfectly prepared and tasted great. • Our room attendant was the best ever and everything was kept immaculate. • The teen staff was the best daughter has had on any cruise (Princess, Celebrity and Royal Caribbean). They were so engaged with the teens (despite their management cancelling many of the planned activities) and kept them wanting to be at teen club. • The ship was kept very clean and was in overall good condition despite being older and going for a dry dock later this year. • The ability to locate your travel party with the app was still great and a big advantage over other cruise lines (especially when traveling with teens who don’t have to be physically with you every single moment). • The Butchart Gardens with Tea shore excursion in Victoria was one of the best shore excursions we ever experienced. Not So Great: • The communication was awful. o We’d used the app on previous cruises without issue, but a lot of information seems to have been removed or buried in the app (ex. All aboard times, venue hours, etc.). It seemed like, instead of having information in both the app and Patter, it was one or the other for everything. o There was no communication about the shops, casino and photo gallery not re-opening at all after our port stop in Victoria on the last full day. This resulted in many passengers not getting photos, last minute souvenirs or casino account funds. o When we were at guest services for an unrelated issue on the tender day, I asked them where suite guests should go for tendering since I didn’t have the letter from the concierge with me, but knew one of the suite benefits was priority tendering. We were told to go to the dining room. I double checked when we got there because it said Elite (no reference to suites) and was told I was in the right place. We waited well over 30 minutes to be called for a tender. When we got back to our cabin later that day, I looked at the letter and it said to go to the concierge lounge, not the dining room. o Cabin attendants were not given the information on disembarkation and luggage tags until the morning before disembarkation. This meant that passengers didn’t receive it until right before departing for the day in port (or, in some cases, until they got back from port—we were docked until after 9 pm and bags had to be tagged and out by 9pm). • We’ve sailed suites on Princess before and no matter where our suite was located, the concierge made a point of personally introducing themselves on day 1. We received a letter on the desk in our suite with some basic information, but never met the concierge until he was there when I went on day 4 (had gone earlier, but there was no concierge there). I would have expected at least a phone call or message at a bare minimum. It was clear that, if I had not sought him out that day, we probably would have had no contact with him. • While there were a lot of great crew members, there were some that weren’t so great. o Some of the guest services and shore excursions staff were rude and condescending. They did not want to be bothered and they made that clear. o When trying to get a soda to take back to the room with International Café food one evening, one bar told daughter they were closed, but the one across the atrium was open and to go there. When she went there, the bartender was upset, saying that they don’t run his bar and he’s tired of them as he’s closed too, but he’d get her the soda. No passengers should ever be put in the middle of crew member issues. o On a sea day I told daughter she could get one of the fancy sundaes as a treat. Her medallion did not have restrictions for charging, but they told her she could not purchase a sundae without me there with her. She told them she had just spoken with me and I had given her permission, but they were adamant that she could not purchase one. She offered to get me on the phone and started calling me and they then allowed her to purchase it “as an exception.” • The last night, despite not leaving port until after 9 pm, all dining venues that were normally open later (buffet, pizza, burgers, etc.) closed earlier than they had all week. This left only the International Café available for food for those who had taken advantage of the time in port and had raced to get their luggage out.

My husband and I sailed on Royal Princess leaving from LA on 4/25/2026. We've never gotten through embarkation as quickly. It was about 15 minutes from the time we got off the bus to the time we stepped into the ship. Amazing! We went to lunch in the Allegro Dining Room. We very much enjoy the relaxing atmosphere and good food as a nice start to our voyage. The public areas of the ship are well maintained and very attractive; our stateroom (Caribe) was not. The loveseat needs urgent replacement; the carpeting is dirty. The mattress is lumpy, and I can't tell how frequently they launder the duvet cover. There is no top sheet. (That's actually a little creepy, because I can't imagine that they actually launder the duvet cover every week since it's so difficult to get those on and off.) The food is great, and the dining staff work very hard to provide outstanding service. We did not eat in the buffet so can't review that. We ate at Sabatini's once and the steakhouse three times, and found great food and service. I do wish they had specials, as the menu doesn't change. We enjoyed the entertainment. We do like Princess, but the recent change in the premier package where they've deleted the fresh juices caught us by surprize -- we got charged $10 for a very small glass of fresh-squeezed orange juice! And we didn't know it was no longer included in the premier package. Thankfully, when we complained Guest Services took it off our bill. I wish there were more specialty restaurants on this ship, and a more varied menu for the ones they have.

I shared a minisuite with my daughter and her husband on this one week cruise along the Mexican ‘Riviera’. We stayed in midship on deck 15 and all of us bought the Princess Plus package and took advantage of the spa package offering unlimited 7 day use for $149. The food and drink offerings and service were outstanding everywhere on the ship and lots of fun entertainments often with participation were planned. I thought I would not dance but I danced a lot! The spa needs some ‘adjustments’ IMO. No locks on lockers, no supervision to remind people to follow guidelines and billing glitches- both daughter and I charged another 149$ on 2nd visit. My last problem, currently being investigated is 3 extra charges totaling over $600 appeared on my visa a day after we got home. Not on ship statement when I left. That’s why I gave 4 stars